Mortgage Services

Mortgage Services

Managing vacant properties is a very meticulous activity, considering the financial implication to the investor, the property Preservation clients and vendors. Given the challenges of ever changing rules and regulations, software updates and changes, chargebacks, and the need to manage a large vendor base effectively while maintaining good quality work, Property Preservation is no doubt one of the most challenging tasks in the default space. PrologiQ's well trained Property Preservation team, helps you to manage even the most complex tasks with utmost ease – All this while reducing your costs by more than 50%. Our specialized environmental engineer could offer consulting on special properties that is causing environmental hazards. Some of the services that we offer in the Property Preservation and Inspection space include,

  • Assigning Inspection orders to vendors – Both Pre FC and REO
  • Review of completed Inspection reports
  • Updating the Reports onto Client Systems
  • Follow up with vendors on late and pending orders
  • Follow up with vendors on pending correction or incomplete orders
  • Assigning Inspection orders to vendors – Both Pre FC and REO
  • Review of completed Inspection reports
  • Updating the Reports onto Client Systems
  • Follow up with vendors on late and pending orders
  • Follow up with vendors on pending correction or incomplete orders
  • Assessing the nature of repair required
  • Allocation of required repair tasks to vendors
  • Obtaining Bids for Property Repairs
  • Review of bids and approving the one most appropriate
  • Ensuing the repairs are completed as per required Norms
  • Updating the Client system with relevant invoice, photos and information.
  • Identify the Utility Service Provider for the asset
  • Check for the requirements for Turn On
  • Receive relevant documentation like POA, Title deed, Authorization letter etc from the client
  • Coordinate with the Utility company for completing the documentation and payment of relevant fee
  • Coordinate with the Utility company for Turn On either with or without Meet and Greet
  • Update the client system with the Utility company and the account information
  • The payment of Turn on charges, the pending dues, deposits etc to be cleared by the client directly or can be reimbursed to VN on submission of relevant invoices
  • Identifying the vacant properties post initial occupancy inspection / Pre Foreclosure Inspection. We do have a robust database for Vacant property ordnances for various counties.
  • Check if the property falls under the jurisdiction where vacant property registration norms apply
  • Completing the relevant documentation for VPR
  • Registration with the city for VPR with payment of relevant fee.
  • Research on HOA company
  • Reach out to these companies and check the outstanding due and periodicity of payment
  • Compare with the Local ordnance and check if it is as per the permitted range
  • Check with the HOA Memorandum on consistency in fees charged
  • Communicate the discrepancy if any and revise the outstanding due with the HOA
  • Coordinate with the client in payment of HOA
  • Monitor and Manage frequency of HOA payments
  • Receiving the Utility Bills on a daily basis
  • Scanning the Utility bills and identification of Asset Number
  • Updating the client system with the relevant Utility Bill information
  • Coordinating with the Utility company for pending bills, Bills not received
  • Coordinating with the client for payments to be made towards Utility companies
  • Creating Consolidated Accounts for Bills wherever possible, for ease of Utility Bills Management
  • Checking on the existing code violation on the property
  • Coordination with the city office for any additional violation and requirements to remove the violation
  • Coordinating with Property Preservation companies in carrying out the necessary repairs to resolve the violation within the specified timeline
  • Submitting proof of completion, coordinating for inspection by the city officials, negotiating with the city for waiver or reduction of fine
  • Updating the client system with the final status on code violation resolution
  • Vendor Recruitment
  • Vendor Training
  • Order Allocation
  • Order Follow-ups
  • Order Scrutiny
  • Order Updating onto System
  • Monitoring Vendor Performance, TAT and Quality
  • Vendor License and Compliance Requirement Management
  • Identification of assets requiring this service
  • Order allocation to vendors on periodic intervals
  • Order Review for completion § Updating Order onto client systems

PrologiQ offers specialized Environmental Issues Management services, which has been never before offered by an offshore Business Process Management company!!!. In our efforts to provide value proposition for our Real estate clients, we offer the following services by employing a team of dedicated Environmental engineers who work with our clients on a day to day basis to manage the issues relating to Environmental issues.


Our expertise in handling various software such as PPW, Fieldcom, Repair base, Xact ware, EZ inspections, Inspectorade etc, crashes the transition timeframe.

Loan Processing demands studious and meticulous handling of documents. Back office work ensuring correct, complete and compliant to the ever changing regulations, is mundane and time consuming. We at prologiQ with our well trained Team and continuously evolving systems and procedures help our clients to better manage routine Loan Processing work and at the same time provide up to 50% savings on associated cost. PrologiQ by executing the time consuming and clerical work save precious time for the Client side Processors who can now focus on critical functions.


  • Indexing of initial package.
  • Compliance review – Fee compliance (review of GFE, TIL, Loan Estimate,.. )and Data compliance (Verification of loan parameters like LTV, DTI etc falls within investor guidelines)
  • Initial Document review (Scrubbing)- Review for signature and date on initial disclosures like Loan estimate, Borrower Auth, 4506-T etc. as well as completeness of details on various documents provided by borrower
  • Ordering of various third party reports as well as Loan utility reports like Apprasial, Title report, Credit report, Fraud Guard, TaX transcript etc
  • Review of documents related to Credit, Income, Asset or Property of the borrower.
  • Verify and Update data into LOS based on documents reviewed
  • Recommendation of decision after AUS.
  • Note and Escalate Redflags
  • Follow up and Procure documents required by the underwriter, Review and clear them to closure
  • Ordering of verification docs like Verification of Income, Deposit, and others (as to clarify certain red flags or to get further information- when required)
  • Closing document preparation –Closing Disclosure and HUD as applicable.
  • Review of HOI, Flood Insurance and title Insurance for correctness, completeness and compliance to the insurance guidelines
  • Clearing closing conditions like Verbal verification before stipulated time
  • Dispatching closing instructions to the closing agent.
  • Schedule for Actual closing.
  • Review of final closing documents
  • Review and clear Prefunding conditions
  • Initiate funding
  • Trailing document retrieval from title agency, Closing agent etc.
  • Closing docs indexing
  • Stacking of documents to be delivered to investor
  • Post Closing compliance audit-(audit of receipt of complete package, signatures and others)
  • Quality Control Audit-(Extensive end to end review of the file)

Prologiq offers complete suite of services to Real Estate Agent Covering Valuations, Broker, Price Opinions, Transaction Coordination, Identifying properties for investment etc.

  • Obtain subject property information from MLS and Public Records
  • Obtain information of comps – Listed and Sold
  • Complete necessary value adjustments of comparable properties
  • Update client system with Subject property and Comp information.
  • Update photograph and condition report of subject property received from the field.
  • Review of BPOs already completed by vendors
  • Listing of Property in MLS
  • Managing Property Expiry and relist them wherever applicable
  • Preparing Monthly reports on property
  • Drawing up the contracts with potential customers
  • Coordination with Property Management companies, Appraisers in getting required work done on the property.
  • Handling Customer Queries / Emails on properties
  • Identify target properties with investment potential based on preset criteria
  • Obtain necessary details of property such as tax info, HOA info, property condition based adjustments, listed and sold comps etc
  • Work out the cap rate sheet and the return on investment based on information so obtained
  • Qualify the properties with investment potential based on the ROI. Submit offers to client.
  • Block property for investments